FAQ

Frequently Asked Questions (FAQ)

Who are you?

Glad to meet you! We are SerenVera.com. Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to ensure that everyone has access to safe, reliable, and innovative products, at prices that will leave you satisfied and delighted with every purchase.

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery in such cases. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or phone.

Delivery times to the US typically take 2-6 business days [update based on supplierā€™s delivery times].

How can I track my package?

Once your package has been shipped, a tracking number will be provided in your order details. You will receive an email with the tracking number, which you can use to track your package through the shipping carrierā€™s website (e.g., UPS, USPS, etc.) or universal tracking websites like 17track.net.

What happens if the estimated delivery time has passed, and I still have not received my order?

If your order is delayed beyond the expected timeframe, please contact us as soon as possible with your order number so we can investigate and expedite the delivery.

What do I do if my product arrived damaged?

If you receive a damaged product, please take a clear picture of the damage and email it to us at support@serenvera.com within 48 hours of receiving your order. We will review the issue and provide a replacement if applicable.

Can I return my product for a refund?

Absolutely! We offer a 30-day return policy [update if needed], meaning you have 30 days after receiving your item to request a return.

To start a return, contact us at:

Once we receive the returned item at our warehouse, your refund will be automatically processed.